All policies are strictly enforced. It is the customer responsibility to go through the policy before making a purchase. By making a purchase from The Computer Doctor, customer acknowledges that he/she has read through the policies and is aware of the rights and disclaimers set forth.

(RMA) Return Merchandise Authorization Policy

• No refunds on software.
• All return for consumer electronic products will be 20% restocking fee for non-defective items, Non-refundable after 15 days , Physical Damage or Specific Item Note with " No Return for Credit ".
• Please make a return merchandise authorization (RMA) request before return items to The Computer Doctor.

- To apply RMA number, please write down the - The Computer Doctor- Order number ,item ,Code ,Serial number and short description of reason to return, email to RMA then you will get a RMA within 48 hours.

• The serial number(s) of the item(s) returned must match the serial number(s) listed on the original sales invoice(s). If these numbers do not match, The Computer Doctor is not responsible for the replacement or refund of the items, and the RMA will be invalidated. The items whose serial numbers do not match will be shipped back to the customer at the customer's expense.
• When returning a product for RMA, the RMA number you were given when you requested service must be clearly marked on the outside of the box. The Computer Doctor reserves the right to refuse the packages as is.
• All shipments must be prepaid. Physical damages void all warranty. The Computer Doctor will not be responsible for any shipping damage or loss. All claims for shipping damage must be presented to the shipping carrier immediately.
• Dead on Arrival (DOA) products must be processed for RMA within 7 working days of the invoice date.  All defective items will be replaced or repaired within the Terms and Limits of the Manufacturer's Warranty. The Computer Doctor is not liable if, but not limited to, the manufacturer is not in business or the product is irreplaceable. Refunds will be sent to customer for products for irreplaceable products found defective with no physical damage within 7 days from RMA receipt by The Computer Doctor.
• All return merchandise must be received by us before a replacement can be sent out.

- No Cross Shipment Available. -

• All returned merchandise must be in its original packaging ( including all corresponding parts, manuals, cables, and diskettes, etc.); otherwise, packaging materials will be billed for each item.
• The Computer Doctor will not be responsible for any physical damage or modified product. System must be "As shipped configuration".
• RMA numbers are valid for 10 days after being issued. After 10 days, customer must contact us to reconfirm the RMA